Australian Mercy is strongly committed to protecting your privacy rights because we are committed to valuing our supporters, workers and volunteers, as well as the children and communities we serve. The Australian Privacy Principles (Privacy Amendment Act 2000), the ACFID Code of Conduct and the Payment Card Industry Data Security Standard also apply to us.
This policy statement applies to Australian Mercy which administers the Australian Relief and Mercy Services Overseas Aid fund.
Collecting Personal information:
Australian Mercy will only collect your personal information necessary to deliver our services and conduct the business activities that support this.
The personal information we require from you may include name, address, date of birth, telephone number, email address, bank account or credit card details. Apart from the information which is necessary to give to financial institutions for normal bank processing, your personal details remain confidential.
If you are applying to participate in a trip to an overseas project general health information may be required, as well as a criminal record check. If you apply to volunteer with us, you may also be required to supply information about your work experience and references, and other checks such as a Working with Children check may be required.
If you are over 15, we will usually assume that you are able to make your own privacy decisions. However, if you are under 15 your decision may need to be confirmed with your parent or guardian.
If you only browse the website, personal information is not collected but our internet service provider makes a record of your visit and logs (in server logs) the following information for statistical purposes:
How personal information is used
Personal information is used as you would expect. For example – to process accounts and provide receipts; to process training/conference details; to recruit and process volunteer teams; to keep accurate mailing lists and send updates and information about our work.
If you give a donation to support a particular Australian Mercy Project, your personal contact details may be given to the Project in order that the Project can communicate directly with you. This will only happen if you have given permission for this to happen.
Australian Mercy takes special care with the images of children on our programs, and requests that you do not copy these images without first obtaining permission from Australian Mercy.
It is our intention that none of your information will be given to third parties without your permission, except in the unlikely event of an investigation, where a law enforcement agency or other government agency may exercise its legal authority to inspect our user database.
Data Quality and Security
We take steps to ensure that your personal information is accurate, up to date and complete. These steps include maintaining and updating personal information when you advise us that your personal information has changed.
We take steps to protect your information against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, encryption, securing paper files in locked cabinets and physical access restrictions. Contact details collected through email lists, completed online forms or enquiries are stored on password-protected databases.
Our donation page uses SSL technology which encrypts all data to and from the site.
Accessing and correcting information:
You may personally request access to, correction of or deletion of the personal information Australian Mercy holds about you by phone, mail or email to the addresses shown in the section Resolving Privacy Issues below. Requests to access or correct information must be made by you or your authorised representative. Your information will not be disclosed, corrected or deleted until Australian Mercy staff are satisfied that the request is being made by the individual in question.
You can also use the link you were sent when you requested to receive Australian Mercy News and Information to access, correct or delete information.
Resolving Privacy Issues:
Australian Mercy values your contribution greatly. If you have any concerns or complaints about your privacy you can:
Email: privacyaustralianmercyorg (privacyaustralianmercyorg)
Address: The Privacy Officer, Australian Mercy, PO Box 132, Port Kembla NSW 2025
Phone: 02 4274 1090
Where a response is requested, the Privacy Officer will make contact within 28 days.
Disclosure of personal information overseas
We do not disclose your information to overseas recipients except where your donation has been made to a specific overseas project and have given your permission.
Links to other sites
Privacy Act 1988 (Cth) ( Privacy Act) including the Australian Privacy Principles ( APPs)
Privacy and Personal Information Protection Act 1998 ( NSW)
New South Wales Not-for-profit Law Guide, Justice Connect, 2015